Item Returned- No Return Initiated

Question

I had an item returned to me stating RETURN TO SENDER - UNABLE TO FORWARD. But the buyer has not initiated a return request. I messaged them through eBay about 3 days ago telling them and asking if their address had changed but I have not heard back from them. What should I do?

comics-scifi-collectibles · Answer

@thriftymayhem

There are two options for handling a package that was returned to you as not deliverable.

1. Contact the buyer and see if they have another address to ship the item to. If they do then you can share your email address since you have a recent sale together and have them send the funds to you electronically use Venmo or other payment transfer method to pay to ship the item again.

This is not considered an offsite sale since the sale already took place.

You should buy the shipping label on Pirateship.com or other source. Do NOT print another label from the eBay sale or you'll end up with two tracking numbers on the sold listing which will confuse the system.

2. If they don't want the item or don't respond. Go to the sold item and select send refund from the drop down menu next to the item. Then on the next page select OTHER for the reason. Next refund the ITEM PRICE ONLY. Do not give a full refund with the shipping costs. eBay does refund sellers fees on the amount that you refund the buyer. If you have to do this option I'd add the buyer to my blocked buyer list>

https://www.ebay.com/bmgt/BuyerBlock?

inceptions · Answer

Hi @thriftymayhem

Use the Send refund option in the dropdown next to the order to refund the item price only (not including shipping if that was stated as a separate amount). Relist the item and send the new item number to the buyer in case he wants to repurchase it. Remind him to verify/edit his address at checkout each time he makes a purchase before proceeding to payment.