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    Item returned and no refund
                     

    Hi,

     

    i returned an item through ebay international return, it has reached their international hub on the 28th and I should have received my refund on the 30th but nothing. I just called them and they told me the refund was already issued on the 24th and that I had to wait 7 business days to receive it on Paypal ??! I don't understand what's going on and I'm really worried cause now I don't have the item anymore and no refund received.

     

    when checking the status of my refund I can read: 

     

    The item has been delivered

    You can expect a refund within 5 to 7 business days.

    but also:

    Your item is being inspected by the seller and you should receive a refund soon

     

    and when i contacted the seller he told me this: 

    "Hi, since this was an international return and handles by eBay, this is out of my control. You will have to contact eBay for the return status"

     

    i am really confused and don't understand anything. What should I do?

     

    thank you

     

    domin_431
    domin_431
    9View listings
    Posted 1 year ago·Last reply 1 year ago
                                           
             
    2 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    comics-scifi-collectibles

    comics-scifi-collectibles

    Mentor1 year ago
    1932View listings

    @domin_431. EBay refunds buyers for all refund requests out of their pocket for items shipped with the ebay international shipping program.   

     

    Refunds to other countries do sometimes take a bit longer.  

     

    I recommend contacting customer service on social media. 


    Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

    https://x.com/askebay

    https://www.facebook.com/ebay

    https://www.instagram.com/ebayforsellers/

                                           
    domin_431

    domin_431

    OP1 year ago
    9View listings

    Thank you 🙏

                                           
                                                                                     
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