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Item return after refund
New hobby seller. Buyer wasn't happy with their item. 125 year old toy. Not as described. They received a full refund. Shouldn't I get the item returned to me if they received a refund?
9 comments
eastlaneave
Mentor5 months ago@0000tat0000
Once you issue the refund, the buyer can no longer access the return label.
If you want the item back:
1) Create a label from a 3rd party site such as Pirate Ship
2) Save the label. By default the label is a PDF file
3) Open the pdf label and Save As a JPG file
- You could also screenshot or "clip" the label to make a JPG
4) Send the JPG to the buyer by eBay Messages. (PDFs don't send through messages).
PS - it's best to not issue a refund until you have the item returned. eBay will send the buyer a label that way.
0000tat0000
OP5 months agoThanks..........
momtoabeautifuldaughter
Mentor5 months agoIf you refunded before getting the item back they don't have to return the item.
0000tat0000
OP5 months agoThat's sad. $480 lesson, I guess.
0000tat0000
OP5 months agoThanks. I don't think the law allows for a "windfall", it's one or the other? I'll go to the court house tomorrow and file a small claims case against them.
eastlaneave
Mentor5 months agoBefore you file the suit, I suggest contacting them and sending the return label. It would be an easier solution and then you can add their refusal to return the item to your small claims case.
0000tat0000
OP4 months agoI messaged them through eBay, no reply.
0000tat0000
OP4 months agoI'll send another message, offering to pay for the return. Thanks for the advice.
eastlaneave
Mentor4 months agoAdvise them you can send a prepaid label through messages, or if they don't have a printer, you can mail a paper label to them.
Make it an easy and friendly conversation.