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Item refunded but not returned
Buyer bought the wrong item & he like to return, I refund money but he wants me to pay shipping also.
He didn't return the item for that reason, why should I pay for his mistake?
3 comments
comics-scifi-collectibles
Mentor1 week ago@racket50 Always get the item back and then refund the buyer. If the buyer file a return request with a remorse reason then the buyer pays return shipping unless you have a Free Returns.
Once you issue a refund the buyer can NOT access the eBay return label and there is no motivation for the buyer to return the item.
You will not be charged for the eBay label that was issued in the return request since it won't be used.
You can send the buyer a return shipping label in eBay messages as a JPEG. Buy the label on Pirateship dot com. Pirateship charges the same commercial rate as eBay and they refund you for the label if it's not used within 30 days.
krazzykats
Mentor1 week agoDo you want your item back or not? He’s not going to return it unless you pay for it.
It’s not fair, but the question is, do you want it or not?
racket50
OP1 week agoYes I do.