Locked
Discussions in this board are limited to the original poster and Community Mentors
item recived after refund given
buyer recived item after refund given. how do i have them pay?
1 comment
Locked
Discussions in this board are limited to the original poster and Community Mentors
buyer recived item after refund given. how do i have them pay?
mr_lincoln
Mentor8 months agoHi @debbies92065
Please confirm you did the following:
-Printed the shipping label through eBay
-Refunded the Buyer because they filed an official claim that they did not receive their package and you refunded within the claim's time period after uploading tracking information
-The package was eventually delivered and confirmed through the tracking history
If all of the above happened then eBay will reimburse you on the transaction although they have not advised us on the time frame for that. They recently launched this new Seller protection, probably due to the number of delivery delays and failures carriers have been having.
If the above did NOT happen then you will have to try and get the Buyer to pay you outside of eBay by sending a check to the return address on the original label or sending money to you electronically, how you two work that out is between you two only.