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Item received that was not as described
Summary: ungermm0977 received a weed trimmer that didn't match the description and requested a partial refund from the seller. They have not yet received a response and are inquiring about the waiting period before they can open a case.
I received a weed trimmer on Sept. 19 that was not as described. The listing was for a Black+Decker model LST136 which has a PowerControl dial, a 15 inch cutting swath, and an automatic feed spool. I received a Black+Decker model LST140 instead which doesn't include these features. I immediately sent the seller a message of the problem with an option that I keep the trimmer I received if they would refund 10% of my purchase amount or how they would like to proceed. I have not received a response yet. How long do I have to wait to open a case.
golfingaddict
Mentor1 week agoIf the item you received is not as described, you can request a return for a refund.
Go to your Purchases and find the item.
Open a return request by selecting the item and following the prompts to request a return.
The seller should respond within 3 business days to provide instructions or a resolution.
If the seller doesn't respond or you can't resolve the issue, you can ask eBay to step in and help under the eBay Money Back Guarantee, which covers items not as described.
Once your return request is accepted, you will be asked to send the item back, making sure to ship by the date provided.
After the seller receives the return and confirms the condition, they will issue a refund to your original payment method, typically within 3-5 business days.
Note that the item must be returned in the same or similar condition as received; if it is returned damaged or used beyond the original condition, the seller may deduct from your refund.
You'll find more information in our Help pages at the links below:
Return an item for a refund