Locked
Discussions in this board are limited to the original poster and Community Mentors
item received not as I order
I received one item, the seller indicate 3 pces how to open a dispute
2 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
I received one item, the seller indicate 3 pces how to open a dispute
comics-scifi-collectibles
Mentor2 years ago@geralddum You need to file a RETURN request, missing parts or pieces. Do NOT file a not received refund request since tracking shows delivery.
I am sorry that you had a bad seller. You are covered by the eBay Money Back Guarantee. This not only gets you a full refund but also goes on the sellers record.
You have 30 days from date of delivery to file an item not as described refund request on eBay.
Select the return item button on this page: https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041
Doesn't match pictures or description.
4 business days after filing the return request if the seller has not provided a return shipping label OR sent the funds to your PayPal account to pay return shipping if they are in another country then ask eBay to step in and help:
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
If you have to purchase a label at the post office with the funds that the seller provided be sure to upload the tracking number into the case. The tracking number is your proof of delivery.
Returns to countries that do not have 1st class delivery confirmation MUST be shipped Priority Mail.
See this link to the USPS website that shows which countries have delivery confirmation for 1st class international packages.
https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International
geralddum
OP2 years agomany thanks for the great help, will take action, have a good day
gerald