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Item received damaged, buyer sent photos that are not consistent with seller packaging
Summary: 64treasurehunt initiated a discussion regarding an item received in a damaged condition. The buyer provided photos, but there seems to be a discrepancy between the pictures and the seller's packaging. disneyshopper responded, but no content details are provided. The issue revolves around inconsistencies in photographic evidence relating to the shipment's condition.
I sent an order out with 2 coffee mugs. I received a message from the buyer who stated one of the mugs was broken. The picture she sent shows the mugs wrapped in brown paper wrapping. I did not wrap them in brown paper. I wrapped each mug individually in a white bubble envelope. The box shows no signs of damage. I cannot find anywhere where I can explain my side to Ebay. I feel like it is the buyers word against mine. It is the principle, not the money. What can I do? I cannot find a phone number that goes to a real person and AI keeps telling me I am calling outside of regular business hours. I have tried calling for days at all different times.
disneyshopper
Mentor4 months agoebay has not had a public phone number that can be used since the pandemic.
Here's how to contact eBay general customer service:
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST