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Item received damaged
Is there any way to TALK to an agent?
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Is there any way to TALK to an agent?
eastlaneave
Mentor2 years agoI am sorry that happened!
You should open a Return Request. The reason could be "Item is defective", "Arrived damaged", "Missing Parts" OR "Doesn't Match photos and description" if the item you got was not what was shown and described.
You can open your return request here. Just click the photo and follow the instructions.
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066
-- You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
-- Here is a help page where you can learn more:
https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667
Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:
Start at an article close to your question (you can look from here: https://www.ebay.com/help/home)
Scroll to the Bottom of the page similar to your question
1) Click "Contact Us" then:
In the CHAT WINDOW
2) Type "I need help"
3) Click "Selling" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options"
6) Click “Have Us Call You†(or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.
marlu1
OP2 years agoOk thanks much. Will try that but so far all I get is "chat with agent". Haven't had anything broken for many years so not familiar with what to do. Used to be able to get a call back fairly easily but things do change 🙂
marlu1
OP2 years agoThanks, I was able to get a person though it didn't help me b/c I don't use eBay shipping labels. It was good to know how to get a person though so I really appreciate the info. 🙂
eastlaneave
Mentor2 years ago@marlu1
If you are the seller, not the buyer, I can explain more how to handle the damaged item.
rfmtm
Mentor2 years agoOpen a Return Request for an ITEM NOT AS DESCRIBED, damaged. Seller will pay for the return, if he wants it back, and/or refund. If no response by the fourth day, go back and ask ebay to step in. Do not close or let the case expire without doing this, if not resolved.