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Item received but seller only send a envelop with tracking number
Actual item not received
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Actual item not received
comics-scifi-collectibles
Mentor9 months ago@s2k2004. File a not as described RETURN request since you didn't order an empty envelope.
Do NOT file a not received refund request because tracking shows delivery
The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request for most categories AND 3 days for Trading Cards.
Here's what you need to do:
Open a return with the reason doesn't match description or photos.
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.