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Item purchased is Damaged beyond repair
Received my purchase today and the item was in pieces, what are my options?
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Received my purchase today and the item was in pieces, what are my options?
comics-scifi-collectibles
Mentor2 years ago@mbrasby
Contact your seller and let them know what happened. Provide the seller with photos of the item, the box, and the packing material so that they can try and file an insurance claim. Hold on to all items in case the postal service wants to see them.
YOU do not wait for an insurance payout if any, insurance is for the seller. You are covered by the eBay Money Back Guarantee.
If the seller doesn't issue a refund after you provide those photos then you file an official refund request.
Select the return item button on this page: https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041
Reason> arrived damaged.
4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
Let me know if you need to return an item to another country as there may be additional steps required.