I purchased an item which I thought was purchased from the seller's website. The item was a guaranteed fit. It does not fit. I contacted the seller and they said I purchased it through ebay and I should start the return and refund process through ebay. The item does not show up in my purchase history, so I can't initiate the return process. Ebay AI is worthless in trying to resolve this issue. I can't reach a live person at ebay so I can discuss the problem with them directly.

Item purchased and received does not show up in my purchase history | Ask a Mentor

Item purchased and received does not show up in my purchase history | Ask a Mentor | eBay Community