item price too low for advertised item

Question

description is pretty straight forward that I'm buying an item that upon further research seems to sell for used 10 times what impaying. soon as payment went thru the ship date went to 30 days + asked for cancel and refused

eburtonlab · Answer

@imferrousoxide1

The time to evaluate a purchase or a seller is before committing to buy; once a payment has been made, the buyer can request a cancellation, but that requires the cooperation of the seller.

In general, you can avoid a lot of headaches by choosing to purchase only from established sellers that have recent and past positive feedback as a seller for selling items in the same category that you intend to buy. If someone is selling a dozen apple watches, but has no feedback, or only has feedback as a buyer, or only has feedback for selling dress patterns or fishing lures (actual examples I have seen), perhaps wait until they have a track record of positive feedback for selling electronics before you buy from them.

You might miss out on a good deal from a new seller once in a while, and nothing can guarantee that you won't still run into an issue anyway, but you can avoid a lot of potential problems by choosing to do business with established sellers. Anyone can put together a listing that looks nice -- it is not hard at all to simply copy an existing listing -- but it is much harder to create a history of consistent sales and positive feedback.

For more experienced sellers, you can learn a lot about the sort of seller you are dealing with by checking the seller's feedback page to see where the seller is registered and to notice if the seller has any negative feedback. If you see negatives indicated in the table of recent feedback, you can choose to exclusively see each type of comment by clicking on the numbers shown in the table. Reading negative or neutral comments can often tell you if a seller has a pattern of problems with items not matching the descriptions, canceled orders, late deliveries or item location misrepresentation.

If a seller has a pattern of too many serious negatives -- or just not enough positive history -- it is often better to find another seller with a better track record to do business with.

Examine the shipping estimate in your Purchase History; if the item does not arrive by the last estimated delivery date, the next day you can file an "item not received" claim, then ask eBay to step in three business days later if the seller cannot provide tracking that shows delivery or refund you.

Follow up here for further instructions if you receive something that is not as described or if tracking shows delivery but nothing is delivered.