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Item past arrival time, can’t track
Alright so I ordered a wallet on the third of march, it was supposed to arrive the 11th and today’s the 18th. When I ordered it I was not logged into my ebay account (I forgot I had an account). I couldn’t really see specific details on the shipping other than whether it was out for delivery or not and estimated arrival time. In an attempt to get more information I went to make an account, found mine, logged in and essentially lost access to details on my order. If I go back to the email to try and track it it pops up with an error in the app where I’m logged in. I’ve tried logging out and it just asks me to log back in, resulting in another error. If I try to report that I haven’t received my purchase it tries to access my previous purchases on my account but comes up empty. If I try to report while signed out it just forces me to log back in, ending in an error. HELP ME 😭
inceptions
Mentor5 months agoHi @ricar-17
To get help with a guest purchase, log out and follow the instructions on this Help page:
https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=guest%20purchase&context=9056_SELLER&lucenceai=lucenceai&docId=HELP1151
comics-scifi-collectibles
Mentor5 months ago@ricar-17 If you made the purchase as a guest ( not logged in to your eBay account) it will not be in your purchase history.
LOG OUT of your regular account and follow these steps to access the Guest purchase information.
To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page ( Do NOT log in to your regular eBay account) :
https://www.ebay.com/help/buying/paying-items/buying-guest?id=4035&st=
Once you have the email, you can follow the process on the above page to talk to the seller.
You can also open a return request (to get a return label) OR report that the item has not arrived when it's at least one day past the last estimated delivery date.
1) Select View order details in your order confirmation email.
2) Select Return item OR report that the item has not arrived
3) Select your reason for the return if returning an item and select Next.
4) You can add a message to the seller and also upload up to 10 photos showing the item's condition if you are returning an item