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Item paid for never received
I ordered an DVD. I never got it. Ebay said sorry,leave neg feedback. Not an option.
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Locked
Discussions in this board are limited to the original poster and Community Mentors
I ordered an DVD. I never got it. Ebay said sorry,leave neg feedback. Not an option.
eburtonlab
Mentor3 years agoHow long ago did you order it? When was the last estimated delivery date?
You should be able to file an "item not received" case with eBay up to thirty days from that date.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7&po=1&uci=0&ri=0
Once you have started a case, the seller has three business days to provide tracking that shows delivery; if the seller does not do that or refund you, ask eBay to step in and refund you.
If you have waited too long and you are past thirty days, you may still have recourse through your payment method. PayPal and most credit cards offer up to six months protection from the date of purchase.
lady_madonna
Mentor3 years ago@chickenbutt_123
Did you file a Refund Request within 30 days when the estimated date of delivery had passed?
Read this: https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042
If it has been more than 60 days since date of purchase, you cannot leave feedback.