Item paid for but has been sold

Question

I purchased an item that showed available and it was paid for through PayPal. After a couple of days I messaged seller to see when it might ship and his response was that the item has been sold. Now, a few days later the charge has posted on my PayPal as purchased. I contacted seller and he says he donâ€™t see a receipt for my order. How do I get my refund

eastlaneave · Answer

@troyreba Did you buy this item as a guest? To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email . This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed". If you don't have that email, you can request another copy of the order confirmation email on this page: LOG OUT OF YOUR eBay Account first, then https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065 Once you have the email, you can follow the process on the above page to talk to the seller. You can then open an Item Not Received case 1) Select View order details in your order confirmation email. 2) Select Item Not Received 3) Follow the steps ~~~~~~~~~~~~~~~~~~~ If you bought using your account Here is how to formally request a refund of your full payment: 1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase - View Order Details - Check the Estimated Delivery Date for your purchase, and - Check the tracking for your purchase When it is past the estimated delivery date (and there is no tracking, or the tracking doesnâ€™t show that is close to delivery): 2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042 (If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.) You will be able to select whether you want the Item or a Refund -- You have 30 days from the estimated delivery date to open a case) 3) You can check the status of your case here: https://www.ebay.com/help/ip?topicId=4667 The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.