Item not shipped, seller no responsive

Question

I purchased an item on March 12, 2026. Still have not received the item, created a case with Ebay - Item not received. Seller hasn't responded to messages sent.

My mistake, I requested a refund after 9 days but decided I'd contact the seller a few times so the refund request was cancelled. Now eBay says there isn't anything they can do.

Suggestions?

elbee36 · Answer

Thank you.

mr_lincoln · Answer

Hi @elbee36

When you filed the claim that you did not receive the item the steps require you to go back to the claim at the end of the period and ask eBay to step in to force the refund if the Seller does not upload a valid tracking number to the claim.

If your subsequent request for a refund triggered that claim to be closed it cannot be reopened. If the Seller does not refund you within the period eBay told you they need to then you may be forced to pursue a dispute with your funding source.