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Item not shipped
Seller took my money and never shipped item. I've tried messaging them numerous times. I've asked for a refund. No response. All I get when I ask for help from EBAY is the automated response. Is there a number I can call to complain? EBAY has been no help - I ended up contacting my credit card company. They were happy to help me.
3 comments
inceptions
Mentor9 months agoHi @potatoesrox
All you needed to do was open an Item not received case to get your money back. Since you went to your credit card company instead, eBay can no longer help you.
If this ever happens again in the future, here's what to do...
Check the estimated delivery date shown in your Purchase History. When that date has passed, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.
potatoesrox
OP9 months agoI tried filing a complaint that item was never received but couldn't. Ebay never helped me to begin with although I tried for three days to get help. Seller never responded to emails and it's been 9 days now. Seller was supposed to ship in 2 days but didn't. Seller was to respond to email in 3 days (according to Ebay) but I'm still waiting. I spent hours on Ebay trying to get a response and solution instead I couldn't find anyone to help (hence posting on this board). My credit card company responded immediately.
Sorry I didn't do what you wanted me to do but I was able to reimbursed for item never shipped.
inceptions
Mentor9 months ago@potatoesrox
I'm glad you were able to get help from your credit card company.