Item not shipped

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Mother's valuables will not respond to question and has not shipped.

pamor-42

Posted 11 months ago·Last reply 11 months ago

3 comments

eastlaneave

Mentor11 months ago

~Community Mentor~4603 View listings

@pamor-42

I am sorry this happened.

Here is how to formally request a refund of your full payment:

- View Order Details

- Check the Estimated Delivery Date for your purchase, and

- Check the tracking for your purchase

When it is past the estimated delivery date (and there is no tracking, or the tracking doesnâ€™t show that is close to delivery):

2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042

(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)

You will be able to select whether you want the Item or a Refund

-- You have 30 days from the estimated delivery date to open a case)

3) You can check the status of your case here:

The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.

pamor-42

OP11 months ago

Thank you. The seller is not responding. It was a second chance offer. August 5th.

eastlaneave

Mentor11 months ago

~Community Mentor~4603 View listings

@pamor-42

Follow this process

Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042

(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)