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Item not recieved
Hello
i have a customer that claimed they didn’t receive their item but stated that they did not put the correct address and is asking me to send another item to their new address. My response was that it is important to keep your address, current and updated and it is no fault of my own that you did not receive your item. Therefore, I am unable to refund or send another item but you are welcome to purchase another item. I’m sorry you didn’t receive your item. If your item is returned to me, I will be in touch.
Am I right on this? Am I responsible when they give the wrong address
2 comments
kensgiftshop
·3 years agoYou're right, it's the buyers responsibility to provide the correct address.
If they file an INR, respond to the case and upload the tracking number showing it was delivered to the address they provided.
lady_madonna
Mentor3 years ago@spor-ki
You are correct.