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item not recieved
purchased an item on November 9th. Seller provided me with FEDEX tracking number. Got verification from via the tracking number, the item was not my item or delivered to my front door (picture verification). I finally contacted FEDEX and they stated that there was NO delivery to my address (Using address) the tracking number provided was connected to another address. Vendor states that he got verification from FEDEX, but remember FEDEX stated to me nothing delivered to my address. What is scary is that the vendor provided a very small picture of my front door with something that looks like a small package against my front screen, too small to make out any details. I was at home at the presumed delivery time, my dogs always bark when something being delivered, ALWAYS. Anyway EBAY closed my case and am now trying to appeal.
disneyshopper
Mentor2 years agoThe bots see that tracking states DELIVERED so you will automatically lose an Item Not Received case.
You take the tracking number down to the carrier (post office/FedEx/UPS). Have them check their GPS coordinates for where the package was delivered. If it was NOT to your name/address, then you get that statement on their letterhead. They do not need to state where it was delivered, just NOT to you.
Then you upload a copy of that letterhead into an appeal, to get your money back.
https://www.ebay.com/help/buying/returns-refunds/handling-disputes?id=4039