Item not recevied from seller -

Question

Hi. On September 1, 2025 I purchased a Calvin Klein jumpsuit from seller kate3852. by september 10 i had received no confirmation of shipping. I sent the seller a message who replied saying there was an issue and she will sort it out and process a refund. To date no refund has been given and the item has been deleted. all i have of proof of the purchase is the order confirmation in my email. How can I get a refund?

comics-scifi-collectibles · Answer

@see_4312 You need to file a not received refund request. If the item is not in your purchase history, you may have made a Guest Account purchase. You MUST log out of your eBay account to access the guest account.

Look for the last estimated delivery date in your purchase history. You can file a refund request when it is one day PAST the last estimated delivery date .

You have 30 days from the last estimated delivery date to file a refund request on eBay.

Select your item on this page to start a refund request:

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=

4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you.

https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

If it is more than 30 days past the last estimated delivery date then you can file a refund request on PayPal up to 180 days from the date of purchase. OR if you didn't use PayPal at checkout contact your bank or credit card to report that you didn't receive the item.