Item not recevied

Question

I purchased an item on Jan 18th, it has still not arrived. I waited for a couple weeks before contacting the seller, they stated they might need to cancel, then came right back and said they would ship, waited a few more days, no contact, I then requested a cancelation, seller replied in less than 24hrs that they would mail Monday (this was Friday). I contacted the seller on Monday asking for status....they have since ghosted me.  I tried to contact eBay (next to impossible), closed th...

wooden_flower · Accepted Answer

@globalsandlin  You opened the wrong kind of claim - you needed to wait until he item was late and then open a not received claim. Do not close your return. Ask customer service to convert your return request into a not received claim. The easiest way to do this is to post a private message on social media. www.facebook.com/ebay  www.twitter.com/ebay  To speak to customer service, use the link on the right side of this page â€œhave us call youâ€ - https://www....