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Item not received, even though it says it was delivered
I recently purchased an item for 400.00, the item said it was delivered, but I never received it. Is there anything I can do to get a refund?
3 comments
jacbarcollectibles
Mentor1 month agoThis can be a complex subject. First thing to know is if you name and address was on the shipping label. If it was then you need to ask the carrier for the GPS location of the delivery. If it was at your location then the package may have been stolen which is not covered by eBay, the seller or the shipping carrier. If the delivery was not your location then the carrier should try to recover the package as it is on them for the missdelivery.
If your name and address was not on the package then follow the instructions that another mentor already gave you.
eburtonlab
Mentor1 month agoContact the shipping service to determine if the package with the tracking number had your name and address on it. If not, see if you can get documentation to that effect.
If you have contacted the shipping service directly to determine that the tracking number does not correspond to a delivery to your address you are likely looking at a case of "false tracking".
If you can, I would suggest obtaining documentation that shows that the package was not addressed to you, then contacting eBay via social media direct message using Instagram and mentioning that you have a case of "false tracking" to be given an opportunity to share your documentation:
https://www.instagram.com/ebay/
If you cannot get documentation, or if that does not work:
Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping.
You may have recourse through your payment method if you are unable to get satisfaction through eBay, though once you involve a payment method, eBay can no longer help with that transaction. Be sure you mention "false tracking" specifically, otherwise your provider may assume a simple missing or stolen package and defer to eBay's ruling based on the tracking showing delivery.
In the future, stick to experienced sellers with a long and demonstrated history and avoid new or unproven sellers, or sellers that show warning signs of being drop-shippers or potential scammers: drastic changes in selling behavior or offering deals that are "too good to be true", or shipping heavy items that are unlikely to be profitably shipped via retail shipping.
krazzykats
Mentor1 month agoGo to your purchase history and under more actions, select I didn't receive it.
If all else fails, file a chargeback with your funding source.