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Item not received... eBay says it's not their problem?
Question... I bought a Nintendo Wii drum set for my wife (don't make fun of me, haha) for ~$75... and the person who I bought it from told me they can't ship it because they misjudged shipping. I told them no problem, just refund me the amount. The seller no longer responds to messages, and didn't respond to that last one. This was almost 2 months ago.
I submit a claim with eBay, and they tell me it's not covered under their Money Back Guarantee... apparently. I'm not sure I understand how / why, but they're basically not giving me an option to be refunded. I'm not the biggest seller / buyer on eBay, but I've had an account for over a decade and just under 1,000 feedback with a 100% positive... and that's split evenly as a seller and a buyer.
Can someone explain to me why eBay thinks they aren't responsible for refunding me? I've filed a claim with my credit card company. I'm a really good customer, so I know my credit card will reimburse me, which will mean eBay will be stuck with the reversed charge. I'm sure they'll say I owe them, to which point I'll simply close my account.
I honestly don't care at this point, as eBay has declined significantly over the years in my opinion, and I can get just as much from Etsy and / other sites. But it's the principle of the matter that offends me. Why has eBay become what it has, and is there any alternative to this outcome?
73vwtodd
OP2 years agoNote, this is the eBay auction: https://www.ebay.com/itm/375104982535
Anyway, I appreciate any responses, even if it's, "that sucks..." haha... thanks.