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Item Not Received Ebay refuses to help
I made an order before the tariffs were enacted. Item never arrived. The Ebay guarantee is useless.
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Discussions in this board are limited to the original poster and Community Mentors
I made an order before the tariffs were enacted. Item never arrived. The Ebay guarantee is useless.
inceptions
Mentor8 months agoHi @barellmonkey
You have 30 days past the estimated delivery date shown in your Purchase History to open an Item Not Received case. If you let that deadline pass without taking action, you've let the Money Back Guarantee expire. Had you opened the case and asked eBay to step in if the seller didn't respond within the date ranges eBay gives you, you would indeed have received a refund.
At this point you can contact your credit card company about a chargeback.
barellmonkey
OP8 months agoI followed all those procedures. Ebay told me to wait because of the tariff changes. So I relied upon their advice and waited for the item to arrive. The item never arrived. Tracking showed it landed in the USA for customs inspection. Would it be appropriate to contact the Postmaster General for more assistance with this matter?
inceptions
Mentor8 months ago@barellmonkey
You can request text or email updates.
Enter your tracking # here:
https://tools.usps.com/go/TrackConfirmAction_input
On the tracking details page, you'll find an option to request the updates.
You can also file a missing mail report here:
https://www.usps.com/help/missing-mail.htm