Locked
Discussions in this board are limited to the original poster and Community Mentors
Item not received. eBay did NOTHING to help
I purchased a pair of boots. After several days I tried to contact seller for tracking info. Seller has never responded after I messaged many times. I attempted to CANCEL the order. eBay disallowed this!!! I attempted to make a case and eBay closed it!!! There is no avenue to resolving this. I have 540 positive feedbacks and zero negative. This is the last straw. I will cancel my account over this. What kind of a site allows a user to be openly ripped off? They have all the information to have resolved this.
4 comments
sr.grandote
OP1 year agoThank you. I’m sure that I’m out the entire purchase price. I contacted eBay so many times. I’m just gonna cancel or delete my account. This happened once before when I purchased an expensive auto part in January and waited over 30 days to install as it was awfully cold to be working under a car in January. The part was defective, unusable and eBay closed case because of time lapse. If you can trust the marketplace, go elsewhere
mr_lincoln
Mentor1 year agoHi @sr.grandote
What type of case did you file through the item in eBay on your Purchase history? One for not receiving the item? If so, did the Seller upload tracking to the claim and thus proved delivery and then eBay closed it?
sr.grandote
OP1 year agoThrough purchase history, Item Not Received selection. But first I attempted to cancel. Seller has never responded or provided shipping info. Nothing. Silence.
mr_lincoln
Mentor1 year ago@sr.grandote if you waited one day past the original estimated shipping date and no longer than 30 days from that date then the Item not received claim should be available to you.
If that is no happening try requesting a call back from eBay via this link: eBay Customer Service