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Item not received case
Hello, thank you in advance for your assistance in this matter!
Here's the scoop... my buyer from China opened an 'Item Not Received' case because she was looking at the tracking number from a label I'd voided and she thought the item had never been sent. eBay contacted me about it and is holding funds until the case is resolved. Of course I got the correct tracking number to my client right away. She then messaged me saying she'd checked and confirmed the package had indeed been delivered to eBay's international shipping station in Oregon. Though she and I have resolved the issue between us, eBay is still holding my funds from the item. I'm assuming she needs to end the case on her end? I'm concerned that eBay will give her a refund and I'll be out both the product and the payment amount for it. My client is ready to buy more from me and has made three offers on items in the mean time, but I messaged her to say I'm not comfortable continuing to do business until this issue is officially resolved through the eBay system. What do I need to do and/or what can I advise her to do? Thanks so much!
