item not received by my customer

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My customer has not received her order and it has been over 2 weeks. I have a tracking number where it was picked up and then disappeared. I have a tracer on it with the postal service. Is this covered by ebays guarantee or do I pay out of pocket to the buyer?

goldiesoldies

8012 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

inceptions

Mentor2 years ago

27552 View listings

eBay's Money Back Guarantee protects the buyer, not the seller. You would refund the buyer out of pocket and you can file an insurance claim for a lost package here:

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwif0rbk3ZmDAxXTtoQIHT_sALIQFnoECBkQAQ&url=https%3A%2F%2Fwww.usps.com%2Fhelp%2Fclaims.htm&usg=AOvVaw1FQbnBHoKSQv9dLc8SaD9u&opi=89978449