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item not received by buyer
item was purchased and shipped 3 weeks ago. The buyer messaged me, I checked the tracking and it is still in transit. The post office said it was most likely lost. What do i do for the buyer (refund) in a way that a claim still gets filed to the post office. Or will the post office reimburse for the lost package? Or a particular way it is filed so ebay gets reimbursed from the post office. Sorry so choppy, first lost package. Thanks for any and all help.
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