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Item not received by buyer
Buyer didn't receive item but USPS Tracking shows "Delivered in at mailbox"
4 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
Buyer didn't receive item but USPS Tracking shows "Delivered in at mailbox"
mr_lincoln
Mentor2 years agoHi @joefan817
You are protected against a claim by the Buyer that they did not receive the item. If they file a claim like that just upload the tracking number to the claim.
You can take a screen shot of the confirmed delivery to the mailbox and message it to the Buyer and let them know they will have to contact their local Post Office and ask where they delivered the package because eBay's records shows it was delivered to the address on file.
joefan817
OP2 years agoThank you for the info. He cancelled the return later this morning. 🤷â€â™‚ï¸
disneyshopper
Mentor2 years agoIs the item a trading card using the ebay standard envelope? If so, let the buyer know the envelope will show up in a couple of days.
joefan817
OP2 years agoIt was clothing but thank you!