It appears that USPS has â€œlostâ€ an entire shipment of packages I sent out mid August. All were shipped insured and USPS even shows all of them as in transit but arriving late. There is no update as to where they are however. Since they were all insured, is it best as a seller for me to file the claims on any that are lost? Or should I instruct the buyers to file a claim? Since I can prove they shipped, and they are insured, where does my liability stop as a seller? I obviously want to mainta...

@burts_cards_and_collectibles Insurance is for the seller. The buyer is covered by the eBay Money Back Guarantee. You are responsible for the item arriving safely and on time. As a fellow seller I understand how frustrating postal delays can be. This is how I handle the situation. When I see that a package is running late or "stuck" somewhere the first thing I do is sign up for text updates and let the buyer know that I am checking on th...

Item not received but shipped insured | Ask a Mentor

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Item not received but shipped insured | Ask a Mentor | eBay Community