Item Not Received, Been a Month

Question

Hi!

I sent a plush to a buyer in MA from GA Ground Advantage, and it has now been a month. USPS continues to say "In Transit", but says the delivery date will now be March 25th (which obviously has passed). The buyer still has not received. What should I do - she is very kind but keeps messaging me about this, and I want her to have the item if possible.

Thanks!

Dena A. (reporpoise)

comics-scifi-collectibles · Answer

@reporpoise Have you filed any missing mail searches? Has your buyer filed a refund request?

When I see that a package is running late or "stuck" somewhere the first thing I do is sign up for text updates and let the buyer know that I am checking on the package and thank them for their patience.

If the package is 5 days late then I file a missing mail search for it.

I have had buyers tell me that they only were willing to wait longer for their item and not file a not received refund request because I kept them informed. I have had packages go on weeks long "walk abouts" in the totally wrong direction and never had a buyer file a not received case. I always thank buyers for their patience and assure them that they will receive their item or a full refund. My buyers are always willing to wait for the item.

IF a buyer DOES file a not received refund request you MUST refund them before eBay forces a refund from your account or you get a DEFECT and do not get your sellers fees back.

If the package finally arrives then you can reach out to your buyer to repay you.