Locked
Discussions in this board are limited to the original poster and Community Mentors
Item not received and seller not giving refund.
I ordered an item on April 24, 2025 and received notification that it was delivered on May 6th. I contacted the seller to inform them that the item wasn't received, and they suggested that I contact the post office. I contacted the post office and have been in 3 discussions and created 2 cases to try to locate the item. I saw the postal carrier today and was informed that the item was delivered to the next-door address. However, the next-door neighbor told the postal carrier that they "Couldn't recall" if the package was received there. Any suggestions on what I need to do to get a refund for the item that I didn't receive? It seems that once an item is shipped, all responsibility is on the buyer.
Thanks in advance.
