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Item not received
I have a buyer who gave me a negative rating because she says she didn't receive the item she bought from me. But according to the tracking number the item was delivered on 9/11/23 at the address she put in. I sent her a message telling her to contact her local post office to see what may have happened and I have gotten no response from her. I also opened a request to have the buyer remove the negative feedback. What else can I do? I have only recently started selling and had 100% positive rating until now. I don't see why I should get a negative rating if the item was shipped correctly by me and during the time frame I put in. How do I get the negative removed. EBAY sent a message to the buyer with the request and said she had until Oct 10 to respond and I have to respect what she says either way and if she doesn't respond I have to respect that as well. Which fine but I still have a negative on my ratings. Any advice would be apprecitated.
twinkling.smile
·3 years ago@ferresflips
Near the bottom of this help page you can find a link "Request feedback removal".
https://www.ebay.com/help/policies/feedback-policies/feedback-policies?id=4208
Did you add the tracking number to eBay?
If not, you'd better contact an agent.
Click on "Contact us"
Add ‘agent' in the chat box that popped up.
Answer questions if showing up.
Find the agent, maybe under "More actions".