Item Not Received.

Question

I've been contacting seller for updates, tracking info ANYTHING! and basically, I've been ghosted. I've asked for a refund and seller has refused. I try to contact eBay and it continually goes back to "contact seller" I have contacted seller 2x. I have waited 3 days for eBay to step in....But the only one who has stepped in on anything is me.

How can I get some sort of refund from eBay? The sellers posting has also been removed for "Policy Violation"..I'm at a loss for words and this is turning into a very bad experience.

Someone advice. By the way Order placed 4/2...Estimated deliver 4/8 to 4/14. No updates whatsoever. Seller has also only sold 5 items or so since 2005..."Red Flag" I know! Ugg!!!

disneyshopper · Answer

Go to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back. Once you file, the seller has 3 days to provide a tracking number that shows Delivered or issue a full refund. If the seller does neither, on day 4 you return to the case and click Ask ebay to step in, to force a refund.

If it is past the 30 day limit, you will need to log into Paypal and file an Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.

If you paid with a credit card, file a charge back with your credit card issuer.

kingcoronita · Answer

I have opened a Not received case. It should be 72hrs soon.

The seller has only declined the refund. They have not provided tracking info or offer of replacement.

I will continue to wait for the eBay step in option becomes available.

I feel like the seller is just dragging this along.

Thanks for your Help.

eastlaneave · Answer

@kingcoronita

Did you open an Item Not Received case? It needs to be 72 hours from when you opened the case before you can ask eBay to Step In

The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In. You must do this before 21 days after the case was opened.