Item Not Received

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I ordered an item back in November and never received it. I used Klarna to pay for item which they did and the seller never sent item I contacted eBay about it and Klarna as well. Long story short, been getting the run around from all parties still hasn't been resolved. Now I'm stuck paying for an item I never received.

gamoore-35

17 View listings

Posted 8 months ago·Last reply 8 months ago

4 comments

comics-scifi-collectibles

Mentor8 months ago

1936 View listings

@gamoore-35 You had 30 days from the last estimated delivery date to file a Not Received Refund Request on eBay. Since you made the purchase in November it must be more than 30 days late.

Your only option now is a charge back with your funding source.

This is AI info from a google search on Klarna buyer protection, you will need to check it yourself for accuracy:

Klarnaâ€™s Buyer Protection protects against items not received by allowing users to pause payments and dispute charges directly in the app. If an investigation confirms non-delivery, you are not required to pay for the order, and refunds are issued for already paid amounts.

Key Protections for Items Not Received:

Payment Pause: When you report an item as not received in the Klarna app or web portal, payments are paused, preventing you from paying for goods you do not have.
Dispute Investigation: Klarna investigates the issue. If the retailer cannot provide valid tracking proof of delivery, Klarna will typically rule in the buyer's favor.
Refund Policy: If the dispute is resolved in your favor, Klarna will refund any payments already made for the missing item.
Customer Support: Assistance is provided to resolve issues with the retailer.

Steps to Take:

Report a Problem: Immediately log in to the app/web portal and select "Report a problem" for the specific order.
Contact the Retailer: It is advisable to first try resolving the issue with the store directly.
Provide Evidence: Keep records of communications and, if necessary, provide proof that the item was not received.

If the claim is successful, you are not responsible for the payment

gamoore-35

OP8 months ago

17 View listings

Klarna paused payments twice disputed it twice asked me for any information about it which I sent everything I had and they said it wasn't good enough. So the whole buyers protection plan is horse **bleep**. They told me to get with eBay which I tried and how convenient there call back center is unavailable. eBay was supposed to refund Klarna but instead gave me a tracking number on the 1st of January

comics-scifi-collectibles

Mentor8 months ago

1936 View listings

@gamoore-35 I am sorry but once you go to your funding source eBay can no longer help you. Did you give Klarna a screenshot of the tracking on the USPS site ( or other carrier) that shows it was never delivered?

Klarna is your only option now.

You can talk to customer service but I am afraid it won't change anything.

Here's how to contact eBay general customer service.
1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

6am to 6pm PST

gamoore-35

OP8 months ago

17 View listings

I did talk with Klarna about this and they said they can no longer help me that I had to reach out to eBay. I just don't know what to do at this point I'm really getting screwed here because I can't get any one to fix this problem.

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Buying & Selling

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Item Not Received

gamoore-35

17 View listings

Posted 8 months ago·Last reply 8 months ago

4 comments

comics-scifi-collectibles

Mentor8 months ago

1936 View listings

@gamoore-35 You had 30 days from the last estimated delivery date to file a Not Received Refund Request on eBay. Since you made the purchase in November it must be more than 30 days late.

Your only option now is a charge back with your funding source.

This is AI info from a google search on Klarna buyer protection, you will need to check it yourself for accuracy:

Key Protections for Items Not Received:

Payment Pause: When you report an item as not received in the Klarna app or web portal, payments are paused, preventing you from paying for goods you do not have.
Dispute Investigation: Klarna investigates the issue. If the retailer cannot provide valid tracking proof of delivery, Klarna will typically rule in the buyer's favor.
Refund Policy: If the dispute is resolved in your favor, Klarna will refund any payments already made for the missing item.
Customer Support: Assistance is provided to resolve issues with the retailer.

Steps to Take:

Report a Problem: Immediately log in to the app/web portal and select "Report a problem" for the specific order.
Contact the Retailer: It is advisable to first try resolving the issue with the store directly.
Provide Evidence: Keep records of communications and, if necessary, provide proof that the item was not received.

If the claim is successful, you are not responsible for the payment

gamoore-35

OP8 months ago

17 View listings

comics-scifi-collectibles

Mentor8 months ago

1936 View listings

Klarna is your only option now.

gamoore-35

OP8 months ago

17 View listings