Item Not Received

Question

I ordered a Tommy Bahama Quarter Zip from a reputable eBay seller and received regular communication from the seller through the order confirmation, packing, and shipping process. I received a confirmation of shipment on 26 January, but did NOT receive the item.

I have a series of eBay emails confirming all of this but no item.

Item number is 226241884989 but when I look on my order history, the item does not appear and eBay says there is no such item in its system.

please help.

eastlaneave · Answer

@walnutbaron

It sounds like you purchased the item as a guest.

To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".

If you don't have that email, you can request another copy of the order confirmation email on this page:

LOG OUT OF YOUR eBay Account first, then

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065

Once you have the email, you can follow the process on the above page to talk to the seller.

You can open an Item Not Received case

1) Select View order details in your order confirmation email.

2) Select Item Not Received

3) Follow the steps