Locked
Discussions in this board are limited to the original poster and Community Mentors
Item not received
I have not received an item and the seller said they would contact the carrier but the carrier indicated they couldn’t help me without the seller contacting them. The automated online system did not help and now it’s if my purchase never happened. So frustrating. Is there a way to talk to an actual person at eBay?
1 comment
inceptions
Mentor8 months agoHI @do_271342
Here's what to do...
Check the estimated delivery date shown in your Purchase History. When that date has passed, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.
If you bought the item using guest checkout, the transaction will not be in your Purchase History as it wasn't purchased on you account. Here's what to do for help with a guest order:
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=guest%20order&lucenceai=lucenceai&docId=HELP1151