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Item not received
Item shipped to the wrong address and now it is lost . The seller says that it's my fault and will not refund my money or send me another part.
2 comments
mr_lincoln
Mentor7 months agoHi @pt1205
-Was it an expensive item? If the address you provided at the time of purchase was correct then the Seller may have used the False tracking number scam on you. That is when they ship something cheap to a different address but eBay shows it was delivered.
You need to get a document from the Post Office stating that the package was not delivered to your address and then contact eBay with that information to prove delivery confirmation was to a different address than yours. Make sure you tell eBay it was a False tracking number scam.
We recently learned that many of the links we post to Request a call back are now simply forwarding members to eBay's Customer Service "How can we help you today?" page (link below). On that page members have to complete numerous choices before being given ways to be in direct contact with eBay. Depending on the subject, representative availability and other factors requesting a call back may or may not be possible. Chat or an email may be provided. If you get a Chat box Type “AGENT in the box. You can also contact eBay through Social Media if you have accounts there
-Contacting eBay via Social Media:
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
If for some reason eBay does not refund you then you will have to pursue a dispute with your card company or PayPal. Just know that if you do that eBay will not support you at all if you run into issues with the dispute.
Make sure you report the Seller: Report an issue with a seller | eBay
-If on the other hand you did not provide the correct address then the issue is yours and the Seller is not obligated to refund you.
-Generally when you purchase on eBay you are protected by the eBay Money Back Guarantee for 30 days from delivery date or the estimated delivery date:
eBay Money Back Guarantee policy
wooden_flower
Mentor7 months ago@pt1205
The seller must ship to the address on your payment. Was the wrong address on the payment? If so, then the loss is your responsibility.