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Item not received
I seem to remember Ebay updating what happens if you refund a buyer for an item not received (ie I shipped it and it is stuck in transit with post office and hasn't moved for a long time) and then they receive the item. Is there now a mechanism to get my money back?
3 comments
wooden_flower
Mentor10 months ago@bestfindswa
The Sept seller news announced the change you described, but I see no details yet on how it will work. It actually sounds like the refund should be automatic.
https://www.ebay.com/sellercenter/news/2025-september/inr-policy-updates
â€Now, if you use eBay labels and ship your items on time, we’ll reimburse you once we detect delivery.â€
bestfindswa
OP10 months agoThanks. I read this part:
If a shipment is delayed, buyers can submit a claim if they don’t receive their item on time. If this claim is approved, buyers will receive a refund, even if you shipped on time. This can impact your seller metrics.
This affects our seller metrics?
wooden_flower
Mentor10 months ago@bestfindswa
Your service metrics measure item not received claims as well as not as described returns. As far as I know, the claim is what is counted in your metrics, regardless of outcome. I see nothing indicating any adjustment to this count. But - remember that this is a measurement against your peers, not a rating based on the absolute count of claims.
https://www.ebay.com/help/policies/selling-policies/seller-standards-policy/service-metrics-policy?id=4769&st=3&pos=1&query=Service%20metrics%20policy&intent=service%20metrics&lucenceai=lucenceai&docId=HELP1424