Item Not Received
Item was purchased and paid for on July 23, 2025. As of August 26, 2025, I still have not received the item. It's been 34 days now. There are NO tracking updates since July 24th, it doesn't show any movement at all. I have messaged the seller many times to discuss and requested a refund several times, but she has ignored my requests. she insists it's the fault of USPS and there is nothing she can do. I requested she file a Lost Package Report, but she did not do so until 11 days after I made my request. She never even told me she did so. Here we are 8 days after the report was filed, but I have no updates. I asked ebay to step in and help on August 12, 2025, but they put my case ON HOLD for unknown reasons. I did not feel heard, no one called or emailed me from ebay to give me details so I filed a report with PayPal, and now they are handling it. Ebay closed my case. Exactly how long am I supposed to be patient with this? The seller has been very uncooperative, refusing to take responsibility or send me a refund. She says she doesn't take Returns, but I never received the item, so how can I return it? I'm very frustrated. Why is it taking so long to get a refund from Ebay? I read their policy states the buyer has the right to a refund if they have not received the item by 30 days from shipping, as long as the tracking does not show "Delivered", which is the case here. What can I do to expedite this?
eastlaneave
Mentor11 months ago@debpal_15
I'm sorry that happened, and that the seller wasn't helpful.
Once you contact PayPal or a credit card, eBay can't refund you. It's a legal matter so that only one refund is issued. Only PayPal can help now.
I asked ebay to step in and help on August 12, 2025, but they put my case ON HOLD for unknown reasons.
If you had waited a few more days, eBay would have forced the seller to refund you. Contact Paypal to see what is happening.