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Item not received
Lasagna dish not recieved. Seller supplied a bogus tracking number.
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Lasagna dish not recieved. Seller supplied a bogus tracking number.
mam98031
Mentor1 year agoDoes the tracking number show that the item was delivered? If so you need to contact Ebay to work this one out, but before you do that, contact the carrier and see if you can find out where the item was delivered to. Also ask them how much the item weighed. That is often a clue as they ship something really light to some other address. Get as much info as you can and then contact Ebay.
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home