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Item not received
Appreciate any assistance with this matter…Purchased item & tracking shows delivered. However it went to an address in another state! Local post office has same info & no pkg. eBay says not eligible for refund as tracking shows delivered. Never came to my address in Illinois. Went to Indiana! What can I do? I reported item not received…
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rfmtm
Mentor1 year agoIf tracking shows it was delivered to your address, but wasn't, call or visit the carrier with the tracking number and insist they track down where the package was actually left, which they can do with scans and GPS.
If delivered to a wrong address they will try to retrieve it. Also watch the tracking for a scan it got turned in or returned to the seller. If the address on the label is not yours, then you need documentation from the carrier to that effect to show ebay when you appeal the case.
If it shows it was delivered to your address and is now stolen or missing, it is a matter for a local police report and your insurance company. Neither ebay or the seller can help further.