Item not received

Question

I ordered a motorcycle gas tank on July 21st as a guest buyer. I couldn't remember my password at the time and placed the order. On August 7th I received an envelope with decals but no tank. I tried contacting the seller to get things straightened out but he replied saying the order was delivered. I sent another message to him stating what happened. Still nothing. I tried to get ebay to help but since I purchased this as a guest there is no record of it in my purchase history. Getting nowhere wi...

lady_madonna · Answer

@hydr80058

Purchases made as a guest will not appear in your Purchase History.

Sign out of your Ebay account and file a Return Request:

Find your order confirmation email. The subject line starts with "Order Confirmed".
Select View order details in the body of the email.
Select Contact seller.
Select I haven't received my item yet.
Fill in the details and then hit Submit.

If the seller does not respond or does not cooperate, you can ask Ebay to step in to help you get your refund:

From your order confirmation email, go to View order details, then select Resolutions, OR
From the email you received when you opened the request, go to See request details

From the request details, simply select Ask eBay to step in and help.

comics-scifi-collectibles · Answer

@hydr80058 Sorry you had a bad seller. You need to file a not as described refund request. Doesn't match pictures or description. You will lose the not received refund request because tracking shows delivery.

If you made the purchase using a guest account it will not be in your purchase history.

Log out of your eBay account and request the guest account details from this page:

https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=

Then you can start a refund request, track your order, or contact the seller, from the guest account email. Do not log in to your regular eBay account.

If you need help starting a refund request here's how to contact customer service.

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

If you are located outside of US or Canada then you will need to use the Chat option or Social Media

3. Or you can also contact customer service by sending a private message on social media. You leave a PRIVATE message and an eBay employee will get back to you as soon as possible.

https://twitter.com/askebay
https://www.facebook.com/eBay/

If the bad seller is in another country they still have to either pay return shipping if they want their stickers back by sending the money to your PayPal account, sellers in other countries can not provide eBay return labels. Ask eBay to step in and force a refund on the 4th business day after filing the not as described refund request and they will make the seller provide a return label OR issue a full refund.