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Item not received
I haven’t received my item after contacting seller per eBay. I then went into contact eBay and clicked report item not received, clicked on the item image and it asked if I wanted eBay to contact the seller or a refund. I accidentally clicked on eBay to contact seller but meant for refund. So I went back in and one would naturally assume I had to cancel the request and start over and click refund. Well it wouldn’t let me. States claim has been closed and there’s nothing else I can do. Contacted customer service and well I guess eBay just made money off of me because they will not refund my money based on me closing the request to contact seller. Why is this even a policy? This is stealing!! I did not inconvenience them in any kind of way. If anything it was the poor customer service rep that tried to help me. Someone explain how this is a business with integrity and care for their customers? Know
rfmtm
Mentor2 years agoSince you closed the request you can not reopen it, but you can file with the payment processor for the refund. Don't accidentally close this one or your done.
myladydawg71
OP2 years agoThank you for that information. Now I will have to navigate my way around to find out how to contact the payment processor to start that claim.