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Item not received.
Buyer provided tracking information. However the tracking number and photo of the package showed the package at some other location. The seller refuses to file a claim with FedEx, and FedEx will not allow me to file a claim. I suspect that the tracking information was hacked, and my order was never shipped at all. Worst of all eBay is doing nothing. They continue to allow this to happen.
2 comments
eburtonlab
Mentor2 years agoCheck your order details to make sure the correct address appears there. That is the address the seller is required to ship to.
Contact the shipping service to determine if the tracking number you received was for a package that was addressed to you.
Good advice for dealing with false tracking:
https://community.ebay.com/t5/Buying/I-tried-contacting-seller-i-tried-contacting-fedex-i-tried/m-p/...
What kind of feedback does your seller have?
You can avoid many fake tracking issues by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.
rich.dau
OP2 years agoI did contact the shipping service, (FedEx), but they said that they can only respond to requests from the seller. Since it is apparent that the seller really never shipped my order, he would not contact FedEx as I requested.