Locked
Discussions in this board are limited to the original poster and Community Mentors
Item not received
I ordered a Ninja indoor grill and it was delivered by UPS to a house that isnt mine according to the picture. The seller hasnt answered and I cant get EBAY agent on the phone. Who can help me.
2 comments
carsondot
OP2 years agoThis was just delivered 5 minutes ago.
disneyshopper
Mentor2 years agoThe bots see that tracking states DELIVERED so you will automatically lose an Item Not Received case.
You take the tracking number down to the carrier (post office/FedEx/UPS). Have them check their GPS coordinates for where the package was delivered. If it was NOT to your name/address, then you get that statement on their letterhead. They do not need to state where it was delivered, just NOT to you.
Then you upload a copy of that letterhead into an appeal, to get your money back.
https://www.ebay.com/help/buying/returns-refunds/handling-disputes?id=4039