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Item not received
Seller never shipped or responded to my attempts to contact. The process to get help from eBay has been frustrating. I have attempted to report but there is no link to do so. The only pop up I get is “ item may still be on the wayâ€. It’s well past the expected arrival and given that seller hasn’t responded to my 3 messages I would like a refund. How do I do this??
1 comment
eastlaneave
Mentor2 years agoI am sorry this happened.
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment:
Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
✓ Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo)
You will be able to select whether you want the Item or a Refund
(You have 30 days from the estimated delivery date to open a case)
The seller will have 3 days to respond and then you can ask eBay to provide your refund.