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    Item not marked as "delivered"
                     

    I recently sold an item, and although I got feedback (making me assume the buyer received the package), the item is still marked as "shipped" rather than "delivered". This means my funds are on hold and they wont go beyond hold status because the item was never marked delivered by tracking. 

     

    How can I as the seller resolve this issue?

    leozol-0
    leozol-0
    2View listings
    Posted 11 months ago·Last reply 11 months ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    comics-scifi-collectibles

    comics-scifi-collectibles

    Mentor11 months ago
    1932View listings

    @leozol-0   The tracking should update on eBay.   If it doesn't then the funds will still be released after 30 days.

     

    As a fellow seller I understand that waiting for your payout is frustrating.

    Fund holds are normal for new and returning sellers.

    New or infrequent sellers will experience transaction holds while learning best selling practices. This helps sellers become established and build a strong selling history on eBay. New sellers typically experience holds for up to 30 days, although sometimes it may be longer

    You can see the fund holds policy on this page>   https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=

                                           
                                                                                     
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